Cilio adds a managed chat assistant to your practice website that answers patient questions instantly — treatments, prices, availability — and captures every new enquiry with a name and number, day and night. It even knows you're closed, and says so. You just call them back.
Most private treatment research happens in the evening and at weekends — exactly when reception can't answer. Here's the same enquiry, twice.
Aria is Cilio's chat assistant — trained only on your practice's own content, answering instantly day and night, and turning the enquiries above into a call-back list instead of a lost patient.
Trained only on your practice's own content, then checked by us.
Built to win new enquiries, not to babysit existing ones.
Your team does nothing technical. Ever.
Every detail of the experience is designed to feel like your practice — not a widget bolted on.
A small panel opens a moment after the page loads — your assistant's name, whether you're open right now, and one-tap questions patients actually ask. At 9pm it says you're closed and offers to take details instead of pretending someone will answer the phone.
Quick either/or questions come with tap-to-answer buttons, and when it's time to leave details, a small name-and-phone card appears right inside the chat. The conversation follows the patient as they browse from page to page — no starting over.
Every new enquiry lands in reception's inbox with the full context — name, number, what they asked about. Genuine emergencies arrive marked urgent so your team sees them first. That's included on every plan; we don't paywall safety.
We walk through your website together and I show you exactly what your assistant will say — using your real treatments and prices.
Your assistant learns your practice content. We manually check the things that matter — prices, hours, NHS status — before a single patient sees it.
Your web person pastes a single line of code. From that moment, every visitor gets an instant answer and every enquiry lands in your inbox.
Chat handles the question. Booking handles the appointment. Aria checks your real diary, offers only genuinely free slots, and confirms — while your team is at lunch, closed for the day, or just busy with a patient.
No guessing, no double-booking — she only ever offers slots that are genuinely free, checked at the moment of asking.
A clean, simple picker — pick a day, pick a time, done. No back-and-forth over chat.
The patient gets an email confirmation. Your team sees it land on the dashboard in real time — no refreshing, no missed bookings.
Cancel any time. If it doesn't bring you at least one extra enquiry a month, you shouldn't pay for it.
Aria books straight into Dentally, SOE or R4 — no second diary, nothing to keep in sync. Available as a paid add-on; waitlist practices get it first.
Join the waitlist →Multiple locations? From £49/mo per location for 2+ sites, on either package.
14-day free pilot, no card required. Setup fee waived for your first five clients.
Urgent enquiry flagging is included on every plan. Safety features are never paywalled.
Start with Cilio Chat. Aria answers and captures enquiries alongside your existing system today — direct booking into your PMS is in development, and you'll be first to know when it's ready.
I use a PMS — show me Cilio ChatGo straight to Cilio Chat + Booking. Aria manages your whole diary from day one — real-time availability, confirmations, and a staff dashboard, with nothing else to keep in sync.
I don't use a PMS — show me Chat + BookingCilio is new, and we're building it hand-in-hand with a small group of founding practices. In exchange for being early, you get the kind of attention no established supplier will ever give you.
FOUNDING PLACES — LIMITED TO FIVEYour assistant establishes early in the chat whether someone is a new enquirer or an existing patient. Both get their questions answered — hours, directions, treatment information — but new enquiries are where it earns its keep: their details are captured and they're encouraged to enquire further or book. The result is a call-back list of people who don't have a relationship with your practice yet, while repetitive calls to reception go down.
No. She checks your real, live diary at the exact moment of booking — never a cached or stale view. Two patients can never be offered the same appointment.
No. If you don't currently use one, Aria books straight into her own built-in scheduling system — nothing extra to set up. If you already use Dentally, SOE, or R4, direct booking into your existing system is coming soon; in the meantime, Aria still answers questions and captures enquiries for you today.
It only answers from your own practice content, and we manually verify the critical facts — prices, opening hours, NHS status — before launch. If it doesn't know something, it says so and takes the patient's details instead of guessing. It never gives clinical advice; symptom questions are directed to your dentists.
No. Your web person pastes one line of code — it works on WordPress, Wix, Squarespace and custom-built sites. Nothing else on your site changes, and it takes about five minutes.
If you're open, the assistant gives the patient your phone number and tells them to call right away. If you're closed, it points them to NHS 111 or A&E first, then takes their details — and the email to your reception arrives flagged urgent, so your team sees it before anything else in the morning.
It confidently tells patients whether you're an NHS, private or mixed practice. But whether you're accepting new NHS patients right now changes too often for any website to be trusted — so on that one question, it always asks the patient to call reception. Deliberately.
Cancel any time — no notice period, no exit fee. The pilot week is free precisely so you can judge it on results, not promises.
Book a 15-minute call and I'll show you exactly how Cilio works — using your own practice website. Free 14-day pilot available to a small number of independent practices across London.